Terms of service

Our website is a https://iwash-uwash.com. More information as soon as we deal can be found on the website.

Owner: Ganesha d.o.o.

Razinska 43

Šibenik 22000 

OIB: 17563397724

info@iwash-uwash.com

By using the website, you confirm that you are familiar with and agree to the terms below. If you do not agree with the terms, please leave the business pages – https://iwash-uwash.com /. Ganesha d.o.o. reserves the right to change the conditions on the Ganesha d.o.o..hr/ website at any time, without prior notice.

In accordance with the Consumer Protection Act, the buyer can file a written complaint to the seller on info@iwash-uwash.com. We will respond to all your comments and objections as soon as possible.

Out-of-court settlement of consumer disputes

In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Ordinance on the Court of Honor at the Croatian Chamber of Commerce and the Ordinance of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulates that members of the councils of these courts Conciliation before conciliation centers is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of conciliation centers. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.

Online dispute resolution:

Disputes arising from online purchases can also be resolved through the European Commission’s online dispute resolution body (ODR) via the following link ec.europa.eu/consumers/odr.

This means that the problem during online shopping within the EU (defective product, inability to replace the product, etc.) you can file your complaint in a faster and easier way at the link above and the complaint can be submitted in any of the 23 official EU languages.

We will try to resolve all possible disputes amicably and by agreement, and in case of a dispute, the court in Zadar has jurisdiction.

When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the https://iwash-uwash.com notification to the email address info@iwash-uwash.com.

Ganesha d.o.o. respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Ganesha d.o.o. undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.

By visiting and using the website www.iwash-uwash.com, you accept electronic communication. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user about the order or any other details related to the order, delivery, payment, refund. funds, complaints and the like. By selecting the Newsletter Subscription option, you give us your consent to electronically include you in our marketing and other activities listed in the Newsletter Subscription.

There are no remote communication costs.

In accordance with Art. 10 para. 3 of the Consumer Protection Act (Narodne Novine, no. 41/14, 110/15), we inform consumers that they may file a complaint expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be acknowledged in writing without delay. The complaint can also be submitted in writing to the address: Ganesha d.o.o., Razinska 43, 22000 Šibenik, Croatia or e-mail address: iwash.uwash@gmail.com.

We will provide a written response to the consumer’s complaint no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for delivery of the response.

Download the complaint form HERE.

A contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consumed by the delivery of goods or services by the trader and the payment made by the consumer, in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.

You can fill out a copy of the unilateral termination form on our website and send it to us by e-mail. We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.

1. Calculation of the deadline for unilateral termination of the contract

You can terminate the contract unilaterally within 14 days without giving a reason.

In order to be able to terminate this Agreement unilaterally, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail stating your name, address, telephone, fax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract located at the bottom of the page.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third person designated by you, who is not a carrier.

2. Refund of the amount paid

We can refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

3. Return of goods

Return the goods or hand them over to us without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract.

4. Costs of returning goods

You must bear the direct cost of returning the goods yourself.

5. Consumer liability for impairment of goods

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Consumer Protection Act. Full information regarding the right of customers to unilaterally terminate the contract can be found at the link Consumer Protection Act.

Download the form for unilateral termination of the contract HERE.

The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act is not entitled to unilateral termination of the contract if:

• The service contract was fully fulfilled by the trader, and the fulfilment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled.
• Subject of the contract for goods or services whose price depends on changes in the financial market that are outside the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract
• The subject of the contract is goods that are made to the consumer’s specification or that are clearly tailored to the consumer
• The subject of the contract is perishable goods or goods that expire quickly
• Subject of the contract sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery
• The subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
• The subject of the contract is the delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader
• The consumer specifically requested a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services that the consumer explicitly requested, the trader provides other services, or delivers other goods than those necessary to perform emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
• Subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery
• The subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
  contract concluded at a public auction
• Subject of the contract the provision of non-residential accommodation services, the provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or within a certain period
• The subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.

Pursuant to the Consumer Protection Act (OG 41/14, 110/15, 14/19), the provisions of the Obligations Act (OG 35/05, 41) apply to relations between consumers and traders in the event of a material defect in the product. / 08, 125/11, 78/15) on liability for material defects.

The consumer is obliged to inform the seller of the existence of visible defects without delay and no later than two months from the day when he discovered the defect. As a seller, we are liable for material defects of things that she had at the time of the transfer of risk to the buyer as well as for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before.

We are not responsible for the material defect of the sold item that appears after the lapse of two years from the sale of the item.