Privacy policy

Directly by the users themselves in a way that the users themselves submit the data to the Ganesha d.o.o. as the processing manager in a certain range of data that is essential for the provision of appropriate services, sales or some other user link and https://iwash-uwash.com. In order to provide appropriate services, the user is obliged to provide the Ganesha d.o.o. with the following information that he needs to establish a contractual relationship in order to provide a particular service and / or sell certain products. The customer-user can submit the data orally or in writing to the center of the Ganesha d.o.o., via e-mail sent to one of the e-mail addresses of the Ganesha d.o.o. and via the website of the Ganesha d.o.o. https://iwash-uwash.com.

From other publicly available sources of data on companies and physical persons in companies on internet portals, telephone directories that contain such data and other publicly available services only for the purposes for which they were initially collected.

Automatically by visiting Ganesha d.o.o. internet (web) pages, applications and portal, which are data associated with network identifiers (Internet protocol addresses and cookie identifiers, such as Google Analytics to track user and / or customer interaction).

A cookie is a small data file that is stored on a computer or mobile device when you visit a particular website. Cookies are used to provide a better user experience to each user and/or customer, to store user and/or customer preferences, in order to make the website work more efficiently, as well as to monitor and test the use and traffic of the website Ganesha d.o.o..

By disabling and/or blocking the storage of cookies, the user and/or customer can still browse the website Ganesha d.o.o.. However, it is likely that certain features and/or functionalities of the website will not be available to such users and/or customers, or that the time required to access certain features of the website will be longer than usual.

The network identifiers in question may leave traces which, in combination with other identifiers and information provided by Internet service providers, may be used to identify the user and/or customer.

The amount or scope of personal data that Ganesha d.o.o. collects depends on the type of service that Ganesha d.o.o. provides to its users and/or customers, as well as on the legal basis on which it collects data. Ganesha d.o.o. constantly takes care of collecting only the necessary range of personal data that is necessary to achieve the legally established purpose for which the data is processed.

Ganesha d.o.o. also collects data on potential users and/or customers of its services and/or products. This information includes basic information (name and surname, e-mail address), but also the interests of potential Users and/or Customers who contact the association with the desire to be informed and/or offered certain products and services.

A cookie is a small data file that is stored on a computer or mobile device when you visit a particular website. Cookies are used to provide a better user experience to each user and/or customer, to store user and/or customer preferences, in order to make the website work more efficiently, as well as to monitor and test the use and traffic of the website Ganesha d.o.o..

By disabling and/or blocking the storage of cookies, the user and/or customer can still browse the website Ganesha d.o.o.. However, it is likely that certain features and/or functionalities of the website will not be available to such users and/or customers, or that the time required to access certain features of the website will be longer than usual.

The network identifiers in question may leave traces which, in combination with other identifiers and information provided by Internet service providers, may be used to identify the user and/or customer.

The amount or scope of personal data that it Ganesha d.o.o. collects depends on the type of service that Ganesha d.o.o. provides to its users and/or customers, as well as on the legal basis on which it collects data. Ganesha d.o.o. constantly takes care of collecting only the necessary range of personal data that is necessary to achieve the legally established purpose for which the data is processed.

Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for a variety of purposes, such as improving Google Analytics. The information is shared with Google on an anonymous basis. To learn more about what information Google collects, how it uses that information, and how to control the information sent to Google, see the Google Privacy Policy Partner page. You can opt out of Google Analytics by installing the following browser add-on: https://tools.google.com/dlpage/gaoptout.

With your permission, our website uses Facebook’s Pixel conversion tracking. In this way, we can track your movements when you click on a Facebook ad and monitor the effectiveness of Facebook ads for statistics and market research. The data we collect is completely anonymous. However, the collected data is stored and processed by Facebook (in accordance with their data use policy, which can be found at the following link: https://www.facebook.com/about/privacy/). Facebook conversion tracking allows Facebook and its partners to show you ads on and off Facebook. A cookie for this purpose will be stored on your computer. (If you want to cancel your consent, visit the link: https://www.facebook.com/ads/website_custom_audiences/).

We share data with our accountants for tax purposes. For example, we share invoices that we issue and receive with our accountants for the purpose of filling out tax returns and year-end invoices.

The data that the Customer – User most often provides are:

• name and surname
• address
• personal identification number (OIB)
• contact phone and/or mobile phone number
• contact details of e-mail (e-mail address)
• identity card data
• bank account and card number data for the purpose of regulating the payment obligation

Personal data of Users – Customers Ganesha d.o.o. processes in the Republic of Croatia.

Data is processed in such a way that all or part of the information about Customers – Users – Respondents is stored in the databases of the processing manager.

TECHNICAL DATA PROTECTION

The processing manager implements technical and organizational measures to ensure an appropriate level of security.

The processing manager shall also take measures to ensure that any individual acting under the responsibility of the controller who has access to personal data does not process that data if this is not in accordance with the instructions of the processing manager.

Taking into account the nature, scope, context and purposes of processing, as well as risks of different levels of probability and severity for risks to the rights and freedoms of individuals, the Processing Manager implements appropriate technical and organizational measures in accordance with Security Policies to ensure and prove processing implemented in accordance with the General Regulation.

Ganesha d.o.o. collects and further processes personal data of users and/or customers for the purpose of concluding and executing contracts, making purchases or service interventions on equipment, delivery of ordered products, advice and assistance in using products, providing appropriate additional and/or extended product warranties, resolving complaints of users and/or customers and other actions related to the conclusion and execution of the contract in accordance with applicable regulations.

The processing of personal data of users and/or customers for the above purposes is a necessity and legal basis for concluding a contract, ie, in case the user and/or customer refuses to provide relevant data, the service will not be able to enter into a contract and/or take certain actions. with the execution of the concluded contract.

Organization of prize games
Ganesha d.o.o. occasionally organizes prize games, so the data is used to notify about the prize won.

Direct marketing
Contact details of users and/or customers can be used to send promotional notices about products and services Ganesha d.o.o. if the Customer – User has given consent.

Videos
Ganesha d.o.o. uses surveillance cameras to protect people and property.

Depending on the purpose and legal basis on which the personal data of users and/or customers are collected, Ganesha d.o.o. is in some cases mandatory to keep personal data for a period of time prescribed by the relevant regulations or termination of the purpose for which they were collected. Upon the expiration of the legal deadline which obliges Ganesha d.o.o. on the storage of certain personal data or the termination of the purpose, they are deleted.

In cases where the basis for data collection and processing is the consent of the user and/or customer, personal data is stored for 10 years.

Data processed with the consent of the user and/or customer may be deleted before the expiration of the period specified in this Policy, in the event that such deletion is requested by the user and/or customer or when the user and/or customer objects to such processing via the Internet. e-mail address: info@iwash-uwash.com.

We automatically collect information in server log files, such as your IP address, browser type, redirect / exit pages, and operating system. We use this information to manage our websites and our technical solutions, to understand how visitors navigate through our website and services, and to improve your experience as you use our websites and services.

The customer can exercise his rights if he considers that there has been an irregularity in the processing of his personal data, via contact information or by e-mail info@iwash-uwash.com. Also, the user and / or the buyer has the right to lodge a complaint with the national supervisory authority.
Under what conditions and for what reason personal data is passed on to third parties

The personal data of the Customer-User Ganesha d.o.o. forwards to third parties (including competent authorities) in the following cases:
to fulfill the legal obligations of Ganesha d.o.o.
when such processing is necessary to protect the key interests of Customers – Users
for the purpose of fulfilling the contractual obligation, performing the work for the account of the Buyer – User
for which it is necessary to hire a third person – the processor manager

Our user has the following rights at all times:

• the right to access data and access data
• the right to be informed about the processing of personal data
• the right to data portability
• the right to withdraw consent
• the right to object
• the right to correct and change personal data in case the data is incomplete or inaccurate
• the right to strike out in cases such as cessation of the purpose of processing, withdrawal of consent or in
• the event of a complaint

If you want to exercise any of the above rights, contact us via the contact form on our contact page.